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CONTACT

By Post:

Nia Clement
Gemwaith Nia
Cwm Sawdde Farm
Llangadog
Carmarthenshire
SA19 9PR

By Phone:

01550 777 254

By Email:

niaclement@aol.com

Please be aware that all the jewellery is hand made by myself, and should be treated with care. To keep your jewellery in good condition, avoid contact with substances such as perfume and hairspray, and keep the items in a sealable bag when not being worn, as constant exposure to air will result in the silver tarnishing quickly. Keep them away from young children as the beads could present a choking hazzard.

If you are unhappy with your purchases, please contact me as soon as possible, and I will do my best to sort out any problems.

I offer a 12 month guarantee on my jewellery, allowing for normal wear. If repairs are needed after 12 months, I am happy to undertake any work needed and will quote a price for such work.

 

ORDERING

Simply decide on your jewellery, click on the "Add To Shopping Basket" box, where your purchases will be stored until you decide to check out. All transactions are hosted on a secure server, so you can be assured that your card details will be protected.

I hope that you will be delighted with your purchase, but in the event of you requiring a refund, there are instructions on how to do this below.

 

CANCELLATION AND REFUNDS

You can cancel your order by emailing us or notifying us by post using the printable cancellation form up to 14 calendar days after the date that you placed the order.

If the goods have already been dispatched you must return them to us within 14 days of letting us know that you intend to cancel the order.

Your card will be refunded within 14 days of the date that we receive the returned goods. Your refund will be for the amount paid for the goods and the standard delivery cost for the order (if paid). Extra delivery costs such as next day delivery charges will not be refunded.

Goods should be returned in the original packaging and in the same condition they were in when we dispatched them to you. You are responsible for paying your own postage or shipping charges to return the item to us.

I recommend that you obtain proof of posting when returning an item for a refund.

I'm afraid I cannot refund commissioned items, or ones that have been altered to your specific size or requirements.

I am also unable to refund earring purchases, unless faulty, due to EU hygiene regulations.

Refunds will be made by the same method as your original payment.

The above terms in no way affect your statutory rights.

 

RESERVING AN ITEM

I am happy to reserve pieces for up to two weeks, please contact me if you would like to do this.